Frequently asked questions
RinkNotes for hockey teams, coaches, and parents
The subject of a development note is a rostered minor player. The users are the team’s coaching staff, who capture notes, and the player’s parent, who controls consent and sharing. This is not a product children log into.
A parent grants consent per player. Until they do, no note can be stored against that player — the database itself enforces this, not just the interface. If a parent withdraws consent, capture stops and the team’s named copy is purged within a defined grace window.
With RinkNotes you speak what you see during games and practices — there are no forms to fill in. The app transcribes your note, sorts it into a stat, a piece of feedback, or a practice action, and you review and confirm it in a live feed before it counts. Setting up a team takes about ten minutes, and there’s a free 7-day trial with no credit card required.
General team apps focus on scheduling, rosters, and messaging. RinkNotes is built for player development: coaches capture what they see by voice, and it becomes per-player feedback, game stats, and practice suggestions — with parental consent enforced at the data layer and a parent portal to view, correct, export, or withdraw. If you want a hockey team app that does development feedback rather than only admin, that’s the gap RinkNotes fills.
A coach can record short voice notes from the bench. The audio is transcribed by our subprocessor and then discarded — we never store it. Only the resulting text is kept, and only for a consented player. The transcript is shown for review before anything is saved.
No. A generated summary names only its own subject. Any teammate or opposing player is referred to only by role, never by name.
No. RinkNotes is paid for by the club or team, never by families. Parents don’t pay anything — you consent, receive your child’s feedback and stats, and manage your child’s data. Export, correction, and withdrawal are always free.
No. Players never create an account or log in — a child is the subject of a note, not a user. RinkNotes is used by the team’s coaching staff, who capture notes, and by parents, who control consent and view their own child’s record.
Yes, anytime. From your parent page you can withdraw consent — capture stops immediately and your page clears — or download a complete export of everything held about your child. The right to export remains even after you withdraw, and you can ask your coach to send a fresh consent request if you change your mind.
Retention follows roster and consent, never billing. An unpaid team’s data is retained or purged on exactly the same rules as a paid team’s.
Anthropic (Claude) classifies and summarizes development text; ElevenLabs (Scribe) transcribes audio. Both are contractually barred from training on the data, and both are disclosed in the consent a parent grants.
A short setup wizard walks you through it in about ten minutes: create your team, invite staff, add your roster, send consent requests to parents, activate the free 7-day trial (no credit card), and capture your first note. Send consent requests early — a coach can’t capture notes about a player until that player’s parent has granted consent.