Terms of Service

The Service is for hockey team staff (coaches and stats volunteers) and for the parents or guardians of rostered players. You must be at least 18 years old and able to form a binding contract to hold an account. Staff act on behalf of their team or club; a parent acts on behalf of their own child.

RinkNotes is not a service for children. There is no child login, and a player is never an account holder. A player is the subject of a development note, not a user of the Service.

You may create or access your account using a magic link, Sign in with Google, or Sign in with Apple. When you use a third-party sign-in provider, your use of that provider is also subject to that provider’s own terms and privacy policy. If you use Apple’s “Hide My Email”, we receive a private relay address and treat it as your account email.

You are responsible for maintaining the security of your account and for all activity that occurs under it. Keep your sign-in method secure and notify us promptly at support@wispera.ai if you believe your account has been compromised.

A team may capture and process a player’s development data only while that player’s parent or guardian has granted active consent. Consent is enforced in our systems, not merely by an interface checkbox.

By inviting a parent or rostering a player, a team represents that it has the authority to do so. Verification of a parent’s relationship to a player comes only from that parent’s own authenticated action. If consent is withdrawn, processing stops and the team’s named copy of the player’s data is purged within the grace window described in our Privacy Policy.

You agree that you will not:

• attempt to bypass or interfere with rate limits, access controls, authentication, or the consent enforcement built into the Service;
• capture, store, or process data about a player without that player’s active parental consent;
• use the Service to identify, profile, or target any child other than the subject of a note — teammates and opposing players are referenced only by role, never by name;
• enter a third party’s real name or personal information without their (or their guardian’s) consent;
• reverse engineer, resell, or use the Service to build a competing product, or use it in violation of any applicable law.

You retain ownership of the notes, observations, and other content you submit (“Your Content”). You grant Wispera the limited license needed to host, process, and display Your Content for the purpose of providing the Service to you and your team.

How we handle data — including that audio is discarded after transcription and that we do not train third-party models on your data — is described in our Privacy Policy, which is incorporated into these Terms.

The Service relies on third parties to function: sign-in providers (Google, Apple), Anthropic (Claude) to classify and summarize notes, ElevenLabs (Scribe) to transcribe audio, and Stripe to process payments. Player development text may be sent to Anthropic; audio is sent only to ElevenLabs and is not retained. These providers are governed by their own terms, and the relevant subprocessors are disclosed in the consent a parent grants.

Team plans are billed to the club or team, typically per season, through our payment processor. Fees, billing intervals, and any trial period are shown at the time of purchase. Except where required by law, fees are non-refundable.

Retention of a player’s data follows roster and consent, and is never contingent on payment status: an unpaid team’s player data still follows the consent and retention rules in the Privacy Policy.

The Service, including its software, design, and content (excluding Your Content), is owned by Wispera and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms. All rights not expressly granted are reserved.

Development summaries, stats, and other outputs are informational tools for coaching and parenting. They are not roster decisions, tryout predictions, medical or psychological assessments, or professional advice, and must not be relied upon as such.

The Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that AI-generated outputs will be accurate or complete.

To the maximum extent permitted by law, Wispera will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, revenue, or goodwill, arising out of or relating to your use of the Service. Our total liability for any claim relating to the Service will not exceed the amounts you paid us for the Service in the twelve months before the event giving rise to the claim.

You may stop using the Service and close your account at any time. We may suspend or terminate access if you breach these Terms, if required to protect the Service or other users, or as otherwise permitted by law. On termination, data handling follows the roster, consent, and retention rules in the Privacy Policy.

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. The courts located in British Columbia will have jurisdiction over any dispute arising out of or relating to these Terms or the Service.

Questions about these Terms can be sent to support@wispera.ai.